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Refund Policy 

Refund Policy- Effective 2/15/2025

At Feng Shui Wellness Cleaning, we are committed to providing high-quality, eco-friendly cleaning services. If you are not satisfied with your service, we are happy to work with you to resolve any issues. Please review our refund policy below.

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1. Satisfaction Guarantee

  • If you are not satisfied with the quality of your cleaning service, please notify us within 24 hours of service completion.

  • We will offer a complimentary re-cleaning of the specific area(s) of concern.

  • Re-cleaning requests must be made within 24 hours, and the original conditions of the home must remain unchanged.

2. Refund Eligibility

  • Refunds are only considered in extreme cases where a re-cleaning does not resolve the issue and at our sole discretion.

  • Refunds are not issued for:

    • Changes of mind after the service has been completed.

    • Situations where the home was in a condition beyond our agreed service scope.

    • Pre-existing damage or issues unrelated to our service.

3. Cancellations & Refunds

  • Cancellations made at least 24 hours in advance will receive a full refund or credit for a future service.

  • Cancellations made less than 24 hours before the scheduled service may be subject to a loss of deposit.

  • If our team arrives and is unable to access the home (due to a locked door, no one present, etc.), the client may be charged a service call fee or full service price of $25.

4. Payment Disputes

  • If a client disputes a charge after services have been rendered, we will provide supporting documentation, including photos and service details.

  • Chargebacks or unauthorized disputes may result in the client being barred from future services.

5. Special Cases & Exceptions

  • If an emergency arises that prevents you from keeping your appointment, please contact us as soon as possible, and we will do our best to accommodate a reschedule without penalty.

  • For any refunds issued, please allow 5-7 business days for processing.

6. Contact Us

For any refund inquiries or service concerns, contact us at:

📧 Email: fengshuiwellnesscleaning@gmail.com
📞 Phone: 704 616 8093

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